Terms and Conditions

Welcome to Zyrene! Before you explore our elegant collection of timeless sterling silver jewelry, please take a moment to read and understand our terms and conditions. By using our website and making a purchase, you agree to comply with the terms outlined below.

1. Product Information & Availability

We at Zyrene take pride in providing accurate descriptions and high-quality images of our jewelry pieces. However, due to natural variations in crystals and lighting conditions, the actual product may differ slightly from the photographs. These unique characteristics enhance the charm of each piece, making your selection truly one of a kind.

2. Ordering & Shipping

• Processing Time:
  • Ready-to-Ship Products: Processed within 2-3 working days after order confirmation.
  • Made-to-Order Items (e.g., Bracelets): Processing takes 3-4 working days (you’ll be informed if additional time is required).
• Shipping Partner: We ship via Shiprocket, ensuring reliable and timely deliveries.
• Delivery Timeline: Once dispatched, your order should arrive within 4-7 working days, depending on your location. Please note that external factors like weather or local service disruptions might cause delays.
• Concerns About Delivery: If your order hasn’t arrived within 8-10 working days of dispatch, kindly check with family members or security personnel who may have received the package. If unresolved, reach out to us, and we’ll assist you promptly.

3. Returns & Refunds

Our refund policy is designed to ensure fairness and clarity:

• We do not accept returns or offer refunds unless the product has been severely damaged during shipping.
• For defective items, you may request a refund by providing an unboxing video as proof. Claims without this video cannot be processed.
• In cases of incorrect items, share photos/videos of the package, items, and invoice. After verification, you must return the incorrect product within 7 days to receive a replacement or refund.

If you have any questions, feel free to contact us at shopzyrene@outlook.com.

4. Contact Us

We’re here to help! Reach out to us for any queries, concerns, or feedback:

• Trade Name: Zyrene
• Phone Number: 99500 79999
• Email: shopzyrene@outlook.com
• Location: B-202, Hare Krishna Apartments, 302016, Jaipur, Rajasthan, India

Thank you for choosing Zyrene. We’re honored to be part of your journey toward timeless elegance and sophistication.